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Whether you have questions about our platform, need help with an appeal, or want to learn how DenialFixer can work for your practice — we're here.
Questions about your account, denials, appeals, or billing
Response time: Within 4 business hours
New practice setup, demos, or partnership inquiries
Response time: Within 1 business day
Data requests, BAA questions, or privacy concerns
Response time: Within 2 business days
Terms of service, contracts, or legal inquiries
Response time: Within 3 business days
FAQ
Log into your dashboard, click "Upload ERA" in the top right, and select your 835 file. We'll analyze it in about 30 seconds and show you every denied claim with a recommended action.
You can re-appeal up to 3 levels. Each re-appeal uses AI to generate a stronger letter that directly counters the payer's stated reasons for denial, with escalating clinical justification.
We charge 15% of successfully recovered revenue — no upfront fees, no monthly subscription. If we don't recover anything, you don't pay anything. Refer other practices to drop your rate to as low as 10%. Invoices are sent monthly.
Yes. We sign a BAA with every practice, encrypt all data with AES-256, use HIPAA-eligible AWS infrastructure, and maintain full audit logs. See our Privacy Policy for details.
Run a free audit — no signup, no commitment. See how much denied revenue your practice could recover.